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ProMax Online FAQ
Table of Contents
Can I use an Apple computer for ProMax Online?No. ProMax Online is designed to run on Windows 2000 Professional or Windows XP Professional with Internet Explorer 6.0. Back to Top
What if I can't remember my Username or Password?Your ProMax Administrator can get this information for you. ProMax Online has different permissions for security purposes and only an Administrator can access this information. If you are the Administrator then you will need to speak with Darla Smith here at DMS. Because of the same security reasons already mentioned, we also have limited who has access to that type of information here at DMS. Back to Top
When I go to www.promaxonline.net I get a black box with a red X in the corner instead of a login box.If you are getting a black box instead of the login box there are only a couple of things that could be wrong. 1) You do not have permissions to run ActiveX controls on the local machine or Domain. 2) You do not have ActiveX controls enabled in Internet Explorer. 3) You are trying to use a version of Internet Explorer that is prior to version 5.5. 4) Your IT dept. is blocking ActiveX controls at the firewall. 5) You are using Windows 95. Back to Top
What is the checkbox labeled "Use Alt Comm Method" used for?This checkbox is used to aid in connecting to ProMax Online for computers that have to go through a firewall that will not allow the connection to be established normally. You will want to be on the phone with our Technical Support Staff for this as we may also need to make some changes in the ProMax Online initialization file on your machine. Back to Top
Can I use my ProMax Online from any Computer with high speed Internet access?Yes, if the Computer in question has Windows 2000 Professional or Windows XP Professional with Internet Explorer 6.0. And you must have either Administrator or Power User access to the machine. You must also have ActiveX controls enabled on the machine for the user that is logged in. Also the firewall or anti-virus must allow ActiveX controls.. Back to Top
The first thing to do would be to have your ProMax Administrator send an email to TechSupport@promaxonline.com requesting the new user be added. Cindy will then Create a new email user account on the email servers and send back the username and password to be entered, into the User access area of ProMax Online, by the ProMax Administrator. Technical Support can help with this part if you are experiencing some difficulties.
Yes. We can convert your ProMax 98 Data into ProMax Online. This is typically done when training is complete. Once Training is complete we will contact you to setup a convenient time to do this. The Process starts with us pulling your ProMax data from your ProMax 98 Server, this will require some help on your part to get us connected to your machine. We then prepare a system here with your Data and then, usually the same night, all the data is uploaded to your new ProMax Online system. At this point it is recommended that you start using your ProMax Online system and discontinue using the ProMax 98 system. If you keep using the old system you will eventually start to lose track of some customers as double entry is not a whole lot of fun and sooner or later someone will forget to enter the data into both systems.
What is the correct web address for ProMax Online?Either of these are correct. They will both take you to the same place.
Why do I have to Log back into ProMax Online after using other programs on my computer? There is a 30 minute inactivity timeout for ProMax Online. If your ProMax Online sits idle for 30 minutes it will automatically log out and you will need to log in again. this is one of ProMax Online's security features this was designed to protect both you and your customers. This helps keep unauthorized persons from accessing your system and pulling bureaus or viewing customers sensitive information.
You will need to do one of two things you can wait 5 minutes for the record lock to release. Or you can call our Tech Support dept. at 563-344-4245 and they can help you with this.
I have some new cars in my ADP or R&R system how can I get them to my ProMax Online inventory? Your inventory is updated each night and any vehicles you have in your accounting software (R&R or ADP) should be pulled to ProMax Online at that time. If there are problems or you have any questions on this part of ProMax Online someone in our Integrations dept. can help you with this.
My ProMax Online does not look right. Some of the links and buttons are missing. The first thing to check would be the display settings. Click on the Start button and go to Settings then click on Control Panel. In the Control Panel click on the Display Icon and then go to the Settings Tab make sure the Screen size is set to 1024 X 768 for the best viewing of ProMax Online. if this is correct then click on the Advanced button and make sure the font size is set to Small Fonts then click apply this should then ask for a reboot. Reboot the machine and go back to ProMax Online and everything should be where it belongs.
If your screen resolution is higher than 1024*768 then you will be fine and all parts of ProMax Online will be visible. However there will be some things that do not quite look right. But if your screen resolution is lower than 1024*768 then you will need to change this setting in the Display Settings in Control Panel. Not all of the buttons and links will show up in ProMax Online if the Screen Resolution is not set to at least 1024*768.
I am getting a message that ProMax Online can not update to the latest version. First close down all instances of Internet Explorer and then try logging into ProMax Online again if you receive this message again then check for Free space on the hard drive. If there is plenty of drive space and you still get the same message then shutdown the computer by clicking the Start button and then Shut Down and finally Turn off the Computer. Then allow the machine to remain off for about 20 seconds and then start it up again. This should take care of the message and allow the update to be processed. In the event none of these things has solved the problem call Tech Support immediately at 563-344-4245 for additional help.
I keep getting errors that kick me out of ProMax Online. What can I do to prevent this? If this is happening often then you are probably using either Windows98 or Windows ME if this is the case simply restart the computer and this should fix the problem. If you are not using Windows98 or Windows ME then a restart may fix the problem and if not please call Tech Support at 563-344-4245 for help with this. Windows 98 and Windows ME do not release resources like Windows NT 4.0, Windows 2000 and Windows XP do. This can cause a build up in the physical memory of the machine and the only way to clear it out is to restart the computer. You may even have to shut the computer down completely for 15 to 20 seconds to get this cleared out completely.
It's after 5:00pm can I still get Tech Support at this time of Day? Our Tech Support Hours are from 8:00am to 8:00pm Central Time Monday thru Friday and from 9:00am to 3:00pm Central Time on Saturdays. These hours allow us to cover the East coast after 9:00am Eastern time. And also allows us to cover the West coast until 6:00pm Pacific time.
I have a lender in my ProMax Online system that I do not want to show in Desking any more. What can I do about this?in the Administrator section of ProMax Online you can find a link called "Lender Guidelines" that will take you to a list of the lenders configured for your ProMax Online. if you click on the lender you do not want to show in Desking a configuration box will open for that lender. in this window there is a checkbox that says "Not shown in Desking" if you put a checkmark in this box this lender will no longer show up in your ProMax Online system. if there is a lender in the list that does not show in Desking then you can click on that lender and remove the checkmark, but be sure you check the configuration for the lender and the tiers for this lender to see that they are correct.
This is a y2k issue and can be remedied quite easily. Go to Control Panel and open the Regional Settings or Regional Options which ever the case may be for your version of Windows. Click on the Date tab and you will find the formatting for the long and short date formats. Both of these need to be set to use a 4 digit year code. These should be available in drop down list boxes. After making the changes click Apply and then Ok.
Why does one of my Salesperson not show up in the drop down list box for salesman? The ProMax administrator can go into the User Access for this user and check the checkbox for salesperson. If this box is not checked this user will not show up in the list of salespersons.
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