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ProMax FAQ
Table of Contents
Your internet configuration is out of date!Chances are either your Commserver is not running at all, (check the server to see if there is an icon that looks like two small computers by the time in the system tray) or you may be having an internet connection problem that is not allowing a connection to our update server. If this icon is not there find the icon on the desktop for "P98Comm" or "Promax98 Comm Server" and double click it. This should flash a small gray box and then put the 2 small computers down by the time. Commserver will automatically try to connect in 20 seconds if it is successful, you may have to wait for a few minutes, then you can get back into ProMax. if Commserver is running then call Technical Support @ 563-344-4245 for assistance troubleshooting your internet connection. Back to Top
You do not have enough user licenses!This message can be caused by a couple of things. The first one is the same as "Your internet configuration is out of date" message. If this is the case you would have received the "Your internet configuration is out of date" message first. The other cause is logging into Windows using a different user name than the one used to open ProMax the first time on this machine. The first cause can be remedied the same as the "out of date" message make sure Commserver is running if not start it and wait a few minutes. The second cause can be remedied by logging in under the same username as was used before. Or you can call Tech Support @ 1-563-344-4245 and any of us can help with this. There is also one other cause for this and that would be that you are trying to open ProMax on too many machines and will need to increase the number of licenses you currently have. Back to Top
What is Commserver?Commserver is the communication software that not only checks for updates but also sends and receives email, faxes apps to your lenders, and pulls credit bureaus for ProMax. Back to Top
Who do I call for help with a problem?The easiest way to find out who you need to talk to with a problem is to first ask the question. Is this a how to question or is there a problem with the way the program is working. If it is a how to question you will want to speak with someone in our training dept. If it is an inventory download problem you will probably want to speak with Jason in the setup dept. any other questions are to handled by the tech support dept or they will know who you need to speak with. Back to Top
What is a dedicated phone line and why do I need one?A dedicated phone line is a phone line that does not go through your switchboard and has no other devices attached to it except the ProMax machine. Back to Top
What is PC Anywhere and why do I need it?PC Anywhere is third party software that we use to get into your machine to make repairs and download needed files directly into your machine. Without this software we have found it almost impossible to fix some things that can go wrong with a system. This is a required piece of software for your service contract. Yes there are some things we can talk you through but sometimes even this is done faster if we can get in and look at what is going on with the system. Back to Top
It appears the network path is inaccessible at this time. This message usually indicates that there is some sort of problem on the network. Sometimes this can be resolved simply by opening up "My Computer" and double clicking the drive that has a red "X" on it. This will open a window with the contents of the drive if there are no major problems with the network. If this does not work the first time make sure the ProMax server is running. If the ProMax server is not running start it and after it is booted up try the workstation again. If these do not work call tech support and we will troubleshoot the problem and do what we can to resolve the issue. However sometimes these issues require someone be on site to resolve the issue.
When I try to open ProMax I get an error stating " Unable to establish a connection to ADS Server." This message may be related to the "network path is inaccessible at this time" message. See.... "it appears the network path is inaccessible at this time"
My modem will not dial to pull a Credit Bureau or send an application to a lender. What can I do? If you make your connection to the internet using a dialup connection, make sure that you are not connected to the internet, this will not allow the modem to dial out for CB’s or faxes because the modem is in use. If this is not the case, click on the “Start” button, then go to “Settings” and click on the “Control Panel”. Double-click on the “Modems” or “Phone and Modem Options” icon and see what COM port the modem is installed. Close those Windows, and then click on the Commserver icon in the system tray. In the Commserver Window, click on the “Configuration” button, then on “Modem and Credit Bureau Configuration”. Check at the top of the Window to see if the COM port selected matches the COM port that the modem is installed. If that doesn’t solve the problem, check to see if PC Anywhere is in waiting. If it is cancel it. If this still does not work call the Technical Support team for assistance.
The simplest fix is to do a “Cold” reboot of the computer. Click on the “Start” button, click on “Shut Down” and select “Shut Down Computer”. Wait until you get the message, “It’s now safe to turn off your computer” and then turn the power off to the tower. Wait 10 seconds, then turn your computer back on and logon to Windows as normal. Make sure the Commserver restarts and see if the “port error” reoccurs. If it does reoccur, make sure that the phone line is plugged into the modem in the back of the computer and is plugged into the jack that IS NOT labeled “Phone” or has a picture of a telephone. If the problem still persists, you will need to get a technician to check and see that the modem and its drivers are properly installed.
This is a message to inform you that you do not have the current NADA book values and that your inventory is not up to date with the current books. First, check to see if the system clock is set to the correct date. Hover over the time in the system tray and see if the date and time is correct. If the date and time are correct, check to see if your Commserver is running. (check the Server to see if there is an icon of two small computers by the time in the system tray) Also, make sure all computers on the network are logged out of ProMax and see if the inventory begins updating itself. When you receive an update of book values, all computers MUST be logged out of ProMax so the updates can be processed. If this does not fix the problem, call Technical Support to troubleshoot the updating process.
My credit bureaus do not look the way I am used to. ProMax has 3 different ways to view credit bureaus. You can change the way you view credit bureaus by clicking on the “configuration” tab and clicking “Select Credit Bureau Format”. You will find the choices of Standard (text view), Easy Read (especially nice for people new to viewing bureaus, but will take longer to print on the Okidata printer), and Southwestern (text view with special changes for the southwest) Click in whichever you would like and then click back. There is also an option to preview the different views here.
My credit bureaus do not have the correct score. Your Equifax credit bureaus are automatically set up with the automotive Beacon®, Experian credit bureaus are set up with Fair Isaac Redeveloped Model/Auto Loan. Transunion credit bureaus are set up with Empirica® 98. We also offer Empirica® AU 98, a special score model for the automotive industry. If you find you need Empirica® AU 98 please give us a call at 563-344-4245 x 124.
Can I use my own credit bureau account to pull credit bureaus with ProMax? NO.
I have a disk from Dealer Specialties, with my inventory on it, what now? If your dealership is already set up with the Dealer Specialties import option just click on “Import/Export” and “Dealer Specialties” then follow the directions. If this is your first time using the Dealer Specialties import, please call our office to get set up. Only disks provided by Dealer Specialties will work with the Dealer Specialties import option.
I have a disk with pictures of my inventory on it, how do I get it into my ProMax? From the “Import/Export” tab choose “PhotoMax” the “Sony Mavica and disk cameras” type the stock number in the white box just like you would see it in ProMax. Click “File” and “Import”. If you are on a network the photos should be saved to the server, not the workstation, please call tech support for help with this.
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